Frequently Asked Questions
Everything you need to know about your Primal Queen experience.
What is the typical shipping time for my order?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our high-performance fabrics are designed for a snug, supportive fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Simply visit our Returns Portal to start your exchange or refund process.
Are your materials ethically sourced?
Yes, Primal Queen is committed to sustainability. We prioritize eco-friendly textiles and work exclusively with manufacturers who adhere to fair labor practices and ethical production standards.
How should I care for my Primal Queen garments?
To maintain the integrity of the fabric and prints, we recommend machine washing cold on a gentle cycle and hanging to dry. Avoid using bleach or ironing directly on graphic elements.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your country's regulations and are the responsibility of the customer.